The 5E error means drain fault — the machine couldn't drain within the expected time. It may also appear as 5C on some models.
The Samsung washer displays the 5E error and halts the current cycle until the underlying problem is fixed.
Check these in order. The first cause accounts for the majority of 5E errors.
Lint, coins, hair ties, and small fabric pieces accumulate in the pump filter. When blocked sufficiently, the pump can't move water fast enough and the control board times out.
The drain hose behind the machine can kink if the machine is pushed too close to the wall. A kinked hose dramatically restricts drain flow.
Sometimes the problem is in your plumbing, not the machine. A slow or blocked standpipe will cause 5E even with a perfect washer.
If the filter is clean and the hose is clear, the pump impeller may be broken or the pump motor may have seized. A grinding noise or buzzing with no drainage confirms pump failure.
Follow these in order. Stop as soon as the error clears.
Always cut power before accessing the drain pump or filter.
Find the small access panel on the lower front of the machine. Place towels and a shallow container beneath it. Slowly unscrew the filter cap — water will pour out. Remove the filter, rinse it completely, check the housing for debris, reinstall. This single step resolves most 5E errors.
Pull the machine forward and inspect the corrugated hose from pump to the standpipe. Straighten any kinks. The hose exit should be 4–6 feet off the floor — too low allows back-siphon.
Pour a bucket of water into the standpipe. If it drains slowly, the problem is your plumbing. Call a plumber rather than a washer technician.
If filter and hose checks pass, remove the access panel to reach the pump. Check the impeller for debris or damage. A seized impeller or a motor that buzzes without moving water requires pump replacement.
For warranty service, contact Samsung support ↗ or a certified appliance technician.